Managing Loan Declines: Email and Letter Template


Subscribers to Swoboda have free access to these papers, as well as conference tickets and other benefits. Non-members can purchase papers.

After publication in November of the Managing Loan Declines: A Best Practice Manual, based on research by Coventry University and Swoboda Research Centre and funded by Fair4All Finance, we held a very well-attended webinar in January where the authors of the manual were able to discuss their findings with credit union and CDFI staff from around Britain, together with regulators, universities and other stakeholders.


n response to requests from webinar attendees, we can now make available the following templates to support implementation of the tips and hints in the report:

  • The letter template contains instructions and content for emails and letters to applicants who have been declined for a loan. We know that people who have been declined will benefit from simple feedback on the reason why and what they can do next
  • An applicant ‘journey mapping’ worked example and blank template is provided in a PowerPoint and a Word document with ‘how to’ instructions for the applicant journey template plus a simplified version of the PowerPoint template.