Managing Loan Declines: A Best Practice Manual


Subscribers to Swoboda have free access to these papers, as well as conference tickets and other benefits. Non-members can purchase papers.

Access to credit is is a vital pat of many people’s financial management, especially in difficult economic times. But especially in such times, affordability and credit records come under further pressure and loan applications may be unsuccessful.


At best, a declined loan applicant is simply disappointed, but other scenarios include a turn to high cost or illegal credit sources, or severe detriment due to lack of funds. This new Manual provides guidance for credit unions and community development financial institutions (CDFIs) that are dealing with applicants who may declined for credit. The report provides practical suggestions about how to manage the declines process

Production of this Manual has been led by our partners at the Centre for Business in Society (CBiS), Coventry University, Professor Sally Dibb and Dr Lindsey Appleyard. The research was made possible by financial support from Fair4All Finance.

Providers will find many helpful tips and ideas for helping their members and customers at an important moment in their financial lives.