Description
Change is no longer optional for UK credit unions. It cannot wait for “when things settle down” or be delegated to a future strategy cycle. The environment in which all Financial Services operate is changing faster than at any point in recent decades, and the pace of change is only accelerating. And to keep pace, or even more, to drive growth, credit unions need to master change management and unlock the potential of innovation.
Author Jen Lothian, Datawollet
At the heart of this challenge lies a genuine tension. Credit unions are built on stability, trust, community, and strong regulation. These are strengths, but they can feel at odds with innovation, experimentation, and change. Many leaders worry that moving too fast risks compliance breaches, operational disruption or erosion of member trust.
In this paper Jen Lothian, experienced change director and fintech co-founder, sets out:
- Why she believes change is unavoidable
- A practical way to think about different types of change
- An honest look at the barriers credit unions face
- Simple, realistic ways to make change easier to manage
An executive presentation is available alongside the report to facilitate sharing and discussion at board, leadership or other meetings.
