Effective CEO’s: What tells them apart?


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“At a credit union, an effective CEO can mean the difference between flourishing – achieving the goals of member service and financial performance or foundering – at best, forfeiting opportunities to make a difference in members’ lives or at worst, forcing the credit union into a merger or liquidation.” This paper from Lucy Harr examines the characteristics and behaviours that executives, academics and consultants attribute to high-performing leaders – as well as those that fail to meet expectations.


Lucy Harr is an experienced adviser and author on credit union matters, and this is a companion paper to her previous Swoboda report on how credit union boards should serve their members. Hear Lucy talks about credit union leadership, addressing the topics raised in these papers, at the Swoboda Credit Union Conference which was held on 24th September 2021.