Back in September 2018 we circulated this short report to our members, and for several it has already been a valuable input to the development of their own lending strategies. The paper summarises survey and focus group data from two large credit unions on the member experience with borrowing, plus mini-case studies of five other credit unions who have had lending success. All seven of the credit unions are CFCFE members, and we are grateful for their assistance.

The paper is available here.