Contact & FAQ

Contact Us

To speak to us about membership, our research, advice or any other topic, please email us with your query using the form.

Alternatively call or email Nick Money, Director:

T: +44 7540 259 053

General Questions

What is the Swoboda Research Centre?

The Swoboda Research Centre is an independent, not-for-profit organisation with a mission to support positive change and transformation in the credit union movement by providing action-orientated, sector-leading research and events. Read more about the Centre’s purpose here.

How can I get in touch with you?

If you have any questions or queries please contact Nick Money, Director via nick.money@swobodacentre.org.

How much does membership cost?

You can view the price and benefits of our membership plans here.

How do I become a member, change or cancel a plan?

If you have any queries relating to a new membership or existing membership please contact Nick Money, Director via nick.money@swobodacentre.org.

 

Where can I find information about Swoboda's conferences?

You can view information about our past and upcoming conferences here.

Website Registration

Do I need to register an account?

Anyone who wants to read or download Swoboda’s materials needs to create an account, including Members. Items can then be purchased – or, for Members, accessed for free. Please see below for how to register.

How do I register an account on the Swoboda website?
  1. You will click on the login button and choose the option to register.
  2. You then provide a username, email address and password.
  3. You will get confirmation of your registration by email when it is complete.
  4. For Membership: We need to manually approve your Membership. This may cause a delay of up to 48 hours. After this, you will be able to access Swoboda materials for free!

You can view our step-by-step registration guide here!

What should I use as the username for my organisation?

If you wish, you can use your organisation name as the username. These credentials can be be shared within your organisation to whomever else needs access to your account, free research, and other content.

Can I have multiple accounts for one organisation?

Yes however, if you wish, you can use your organisation name as the username. These credentials can be be shared within your organisation to whomever else needs access to your account, free research, and other content.

What do I do if I forget my password/get locked out of my account?

If you forget your password or cannot access your account, please contact Nick Money, Director via nick.money@swobodacentre.org.

Can i download Swoboda Research papers to my handheld device?

Yes, you will be able to download Swoboda’s research papers to your handheld device, as well as computers, tablets etc.

 

Purchases and Payments

How do I purchase a paper?

You can view all of our products for sale under the ‘Research Papers’ tab on our website. You can click on each paper to read further details and a summary of it. If you choose to purchase the paper click ‘add to cart’. You can then click on the ‘basket‘ icon in the top right-hand corner of the page to go to your cart and check out.

 

How do I purchase Membership?

You can view our Membership plans by clicking on the ‘join’ tab on the menu. If you choose to purchase membership with Swoboda click the ‘sign up’ button under the description of each membership and then ‘add to basket’. You can then click on the ‘basket‘ icon in the top right hand corner to check out.

What currency are Swoboda's papers priced in?

Swoboda’s papers are priced in both euros and pounds, and you can select which you prefer at checkout.

What do I do if I have a query about a payment?

If you have a query relating to a payment please contact Nick Money, Director via nick.money@swobodacentre.org.

Do you offer payment by instalments?

No.

Is your website secure?

Yes, your account details such as your name, email and billing address are held securely on our site. If you choose to save your payments details they will be stored securely by our payment infrastructure Stripe.

Will I get confirmation of my purchase/receipt by email?

Yes, you will receive confirmation of your order and a receipt by email.

What do I do if I can't access a research paper after I have purchased it?

If you are having trouble accessing a paper you have purchased please contact Nick Money, Director via nick.money@swobodacentre.org.

Where can I view my recent purchases?

You can view your order/purchase history in the ‘My Account’ section of the website.